Customer Testimonials

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DealerRater Aug 13, 2019

While my husband has used Autohaus Lancaster to service his Porsche in the past, this was my first time here in search of a new car. I walked in and was immediately greeted by Hernan (H). He listened to what I was looking for and brought out a car to test drive. I loved the way it looked and handled. I told H that I'd buy it if we could do a deal. Not only did he work with me on price, but Autohaus Lancaster offered me a finance loan at a cheaper rate than the pre-approved loan I ...

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DealerRater Apr 16, 2019

The title of this review is the one word that I would describe Audi Lancaster (Autohaus)! This is an exceptional organization with top notch talent, integrity and expertise! Everyone from Hernan Diaz Egg in Sales to Jacob Wanner in Finance to the Manager Wray Beinhauer, these guys are the best in the business! Buying a car can be either a challenge or it can be an enjoyable and pleasant experience. Either of which will be memorable. I had been looking for a specific Audi for months and then I met Hernan who I called with my request. I didn't ...

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DealerRater Oct 8, 2018

Hernan was super patient with us and made a much better deal than we ever got in Brooklyn NY. We got the exact car we wanted with everything we wanted inside. infant he said if it isn't here we will get it which is what they did they went out and found it and made the deal. It was simple in an out in about an hour. Easy to get use to the Audi Q5 which drives like a cloud but a fast cloud. Let Hernan sell you a Audi you won't regret it.

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DealerRater Jan 20, 2018

I leased an Audi Q5. This is my first Audi. I have been very impressed by Autohaus. Everyone that I have dealt with, from the sales manager to service and everyone in between have been great. I recently took in my Q5 for the 10,000 mile maintenance. I had a few questions so I contacted Matt Drybred. He was very helpful answering all of my questions. I went to pick up my Q5 and when it was brought out I thought there was a mistake. I thought I was getting a new Q5. It was cleaned and ready to go. It ...

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DealerRater Feb 21, 2017

I have bought a new VW and used Audi from Autohaus and I am a elf-professed car guy. I do my homework. I researched many dealerships when I moved back to the area after being away a long time. Autohaus has the a fantastic selection of new, and especially used cars. Always a great selection on the lot. I find myself checking the website periodically to see what's hot on their lot, and refer people there all the time for quality cars and service. I bought a new VW new and awesome used Audi. (VW - I still LOVE ...

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DealerRater Apr 23, 2016

WoW! I just had the most satisfying car buying experience. Of course, it helps that the new 2016 Audi A7 quattro Tiptronic is a remarkable machine that I am thrilled to have acquired. But this review is really not about the car itself, but rather the pleasure that I felt working with fine and fair people at Audi Lancaster, in Lancaster, Pennsylvania. As a summary, (if you don’t want to read this entire review,) Audi Lancaster is a large dealership with a terrific philosophy of doing right by their customers which means highly competitive pricing and warm, informed, genuine and ...

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DealerRater Feb 28, 2014

My experience in purchasing a new 2013 Beetle convertible with Autohaus Lancaster was excellent in every regard. The salesman, Hernan Diaz-Egg could not have been more thorough or more accommodating. Michael Wanner was attentive and helpful and a pleasure to work with. My family and I have owned a number of cars from this dealership over the years and the service has always been exemplary. When I bought my new car this time around the experience was made as easy and pleasant as possible, and my trust and confidence in the people there made all the decisions easy ones. Many thanks ...

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DealerRater Dec 21, 2010

Recently my Nissan 350Z needed some body work done to fix some damage on the door. I had heard great things about the bodyshop at Autohaus, and my insurance company worked with the dealership. I was definitely satisfied with the fantastic job that the bodyshop had done, and in such a timely manner....it looked brand new! While there, and taking some time to look at several cars on the lot, I had an interest in a striking red 2008 Audi TT. As much as I enjoyed my Nissan, I was very interested in getting more information on this Audi. The ...

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DealerRater Jul 31, 2010

I live in the Balitmore, MD, area and purchased my A6 from Autohaus Lancaster (an hour and a half away)in 2006. While shopping for my car, I contacted 16 dealers within a two hour radius of my home and came across all kinds of sales people, most of whom only wanted to sell what was on their lot and didn't take the time to understand what I wanted. Authohaus had the car I wanted but with extra options I didn't want to pay for. The salesman, Gary Jung, called me back to tell me about a special Audi rebate ...

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DealerRater Feb 5, 2009

I have been purchasing automobiles from Autohaus Lancaster since 1978. The high level of professionalism spans the entire dealership from sales to service to parts and the body shop. I have always been treated like family and have recommended others there as well. In the competitive marketplace we find ourselves in today, it's good to know you have a dealer you can trust, and one that will be in business when you return in the future. They know their product, and more importantly, know what it takes to keep their customers coming back.....

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DealerRater Feb 3, 2009

Recently bought my 3rd new Audi from Autohaus. Obviously, I enjoy Audi vehicles and this dealership. The sales and service personnel have always gone out of their way to make sure I had a pleasant experience. When purchasing a high-end auto you expect a high level of service... Autohaus delivers. In fact, I've referred other prospective buyers to Autohaus (2 of which later purchased Audi S5's).

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